EFC, NCHER, and SLSA Respond to FCC’s Proposal Restricting Effective Contact to Student Loan Borrowers
Friday evening, the Federal Communications Commission (FCC) released a Notice of Proposed Rulemaking (NPRM) to implement a provision in the Bipartisan Budget Act of 2015
, signed into law by President Obama in November, amending the Telephone Consumer Protection Act
(TCPA). While the legislation applies to calls “solely to collect a debt owed to or guaranteed by the United States,” it has special significance in the context of federal student loans because it will allow federal student loan servicers to contact borrowers on their cell phones to counsel them on their best repayment options, remind them of important deadlines to prevent increasing monthly payments, and help distressed borrowers to rehabilitate their loans and their credit reports.